Which of the following items directly relate to Change Management?

Change Management is a structured approach to transitioning individuals, teams, and organizations from a current state to a desired future state while managing the impact of change. The primary goal of Change Management is to ensure that changes are made in a systematic way that minimizes disruption and maximizes the benefits.

Installing new software is a key aspect of Change Management because it typically involves significant changes to the IT environment, processes, and often the way users operate. This process requires careful planning, assessment of risks, and communication with stakeholders to ensure that all aspects of the change are managed properly. It often includes creating and following a change request process, conducting impact assessments, and having a rollback plan in case the installation does not go as intended. Each of these steps is essential to maintain a stable environment while integrating new solutions.

The other options touch on related areas in IT but do not specifically pertain to the proactive management of change. For instance, negotiating SLA details relates more to service level agreements rather than the processes surrounding the implementation of new changes. Meeting demand for IT services is focused on capacity management and resource allocation rather than managing changes themselves. Ensuring cloud services are always available addresses uptime and reliability concerns, which are important for operations but do not specifically encompass the Change Management process.